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I received an email from a client this week that users at his site could not complete transfers from their Polycom CX or VVX desk phones. Tranfers using the Skype for Business client worked perfectly, but any transfer via the desk phone failed. The client said when they initiated a transfer from a desk phone, it would either transfer to dead air or reply with a busy signal. This happened when the phone tried to transfer to an extension or the full 10 digit DID. I broke this problem down into several things I wanted to examine. First off, was there something on the phone that wasn't allowing the transfer? I've found Polycom phone configuration files to be a blessing and a curse. You can edit the configuration files to do almost anything, however, searching thru 60-70 pages of a configuration guide to find the one setting you need can be... challenging? Yes, challenging. We'll go with that. 😏 As it turns out, there is a field that needs to be enabled for transferring....
