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I had a customer a few weeks ago that could not escalate to a conference. They were having a P2P call with someone, tried to add a third user to the conversation and received an error each time. The problem had been going on for about a week and they asked if I could take a look and see what was going on. I'll admit, I've heard of this issue before, but I had not seen it yet. I started parsing the Lync Event Log on the FE server and noticed a lot of the following SQL Errors: The 'General' tab included more data, but here is the most pertinent thing we need to focus on: The transaction log for database 'rtcxds' is full due to 'LOG_BACKUP'. I'm not a SQL expert, but shouldn't there be a way to increase or decrease the size of the logs? Well, there is, but it turned out to be more convuluted than I had hoped. I logged onto the BE SQL server where the rtcxds database is located. I right clicked on the database, went to 'Propert...
I have been helping a client set up Skype for Business Online Call Queues. This morning, they told me they were able to call the service number associated with a queue and hear the greeting, but none of the agents in the queue received the call. Normally, this just works. I logged into their tenant and didn't see anything suspicious in their queue or group setup. Also, all the users in a queue they were testing with had Cloud PBX licenses applied. What's going on? 😕 I was grasping for straws, but I decided to check the 'external communications' settings on the tenant. I noticed the client was whitelisting companies to federate with, but they did not include their own domain. Should you have to allow your own domain? Well, if you're whitelisting domains on your tenant, turns out the answer is 'yes' (you'll also need to allow Microsoft as well). In the Skype for Business Admin Panel on your tenant click 'organization' then 'external co...
