Posts
I had Skype for Busiess EV customer contact me saying one of their call center agents couldn't call a delear in Guatemala (For reference, the customer has multiple dealrs throughout Centeral America.). I knew the customer has international dialing capabilities through their PSTN Carrier, so not being able to call one country in Central America seemed odd to me. Why was their PSTN Carrier singling out Guatemala? I started troubleshooting by making sure the user with the failed calls was EV enabled and also had a voice policy in Skype for Business that allowed for international calls. (Yes, I know, it seems kinda basic, but I prefer to start with the easy things and work my way up.) Upon investigation, the user was EV enabled and setup properly in Skype for Buisnesss to allow for international dialing. I asked if other international calls were working and the user said 'yes'. The problem didn't appear to be in Skype for Business. I also had another user confirm that t...
